TIGL's Offering

TIGL provides a range of BPO services, which cover HR, Finance and Accounting, Customer Contact and Support and industry specific transaction processing services. This enables world wide customers to focus on their core business functions delegating IT intensive business processes to TIGL, who will administer and manage these processes defined by a set of performance matrix.



Back-Office Transaction Processing

Organizations face the tedious task of processing countless transactions, which results in the need to generate, manage and document multiple forms in an organized and accessible manner. This task though critical is time-consuming and forces organizations to devote resources to activities that are not necessarily their core business. Our Transaction Processing Services include Accounting, Logistics and Dispatch, and Warehouse Management.

Web Enabled CRM Services

We expand your effectiveness through order taking, customer service, help desk etc. Our services help companies connect with their customers. Examples of this include Email Customer Contact Solutions and Live Web Chat Services.

Customer Support Services

Our customer service offering provides a virtual customer service centre to manage customer concerns and queries through multiple channels on a 24/7 basis. Examples of this include customers checking on order status, information on products and services, account status, reservation status etc.

Technical Support Services

Our technical support offerings include round-the-clock technical support and problem resolution for customers; computer hardware, software, peripherals and Internet infrastructure manufacturing companies.

These include: Installation and product support, up & running support, troubleshooting and usage support. Examples of this service include customers calling or mailing to resolve a problem with their home PC, to understand how to dial up to their ISP, customers having problems with their software or hardware.

Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).

Human Resource Services

Knowledge organizations today realize that employees are the back-bone of the enterprise and hence the need to manage employee processes well, especially those processes impacting employee relations and employee satisfaction. We provide a comprehensive suite of Human Resource (HR) processing services, including payroll outsourcing, benefits administration, HR outsourcing, hiring, recruitment and training.

Customer Interaction Services

Our Customer Interaction Services customizes solutions and offers supporting professional services in the areas of Marketing, Order Processing and Warranty Administration.

Web Enabled Software Development Services

Customized Web based application development, implementation, maintenance and support, Customized integration of third party applications, Requirement collection, e-learning, Web application testing, Data capture and Data enhancement.

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