Managed Services - Overview
"The achievement of a 4 star Service Desk Certification rating is excellent, and testament to the focus and effort that TIG have expended. It highlights their wholehearted commitment not only to service improvement but also to their customers. The management team demonstrates clear leadership and their skills will ensure that their growth in all areas continues." Howard Kendall, Master Auditor, Service Desk Institute.
Managed Services from TIG give you the option of flexible support or total monitoring and maintenance of your IT infrastructure and applications.
We have continuously invested in achieving and maintaining the Service Desk Institute accreditation to ensure that we operate to internationally recognised and industry-aligned best practice based on ITIL and ITSM frameworks. Our 4 star accreditation puts us alongside organisations such as Sodexo, O2, Lloyds and Linklaters, and gives you the assurance of a consistent experience across all aspects of our managed services offering.
Specialist engineers
TIG have close, trusted partnerships with the major vendors (Microsoft, VMWare, Cisco, HP, Dell, Symantec, Riverbed). Our engineers are highly skilled and vendor accredited. What’s more, our 24 x 7 service is provided by the same UK support engineers, in rotation, so you will always speak to people who are familiar with your infrastructure and applications.
Complete infrastructure management
Our Managed Services cover all aspects of your IT infrastructure and business application management and are provisioned through our specialist Service Desk and Systems Monitoring teams. Service delivery includes comprehensive reporting against response SLAs, resolution SLAs, 1st contact resolutions and other key metrics.